Frequently Asked Questions

Does this home come with linens and paper products?
Yes! We provide the bed linens, bath towels, and beach towels for use on the deck. We also provide paper towels, napkins, tissues, toilet paper, bath soap, dish soap, dishwasher soap, and laundry soap. Most bathrooms are equipped with hair dryers and heated towel racks. A full-size washer and dryer and ironing board and iron are included. A full-size washer and dryer is also located in the apartment.

Is the kitchen fully equipped?
Our fully-appointed gourmet kitchen includes a refrigerator/freezer, Bosch dishwasher, 4-burner Bosch range, microwave, coffee maker, toaster, blender and icemaker. We are equipped for a crowd with plenty of pots and pans and baking utensils, as well as dishes, eating utensils, mugs, glasses, etc. Many guests have had their Thanksgiving and Holiday Feasts cooked and served for the whole gang.

Do you allow pets?
We’re sorry, out of concern for our guests with allergies, we do not allow pets on this property.

Are children allowed?
Absolutely! Children of all ages are welcome in our guest home. We do provide a high-chair and a pack-n-play for little ones

What type of entertainment options are included?
The home comes with big screen high-def TV/DVD 5 speaker surround sound in family room (bedroom #5). All tv’s have digital cable in an additional 3 bedrooms, as well as a large screen in the apartment. A DVD player is available with a video library. Free wifi is included with repeaters for signal strength. We also provide a few games and reading material (novels, as well as books on the area), along with decks of cards. There is a tetherball setup in the garden, as well as horseshoes. The billiards room has a full size pool table. A city recreational center with a pool, full gym and other facilities is a short walk away.

What are the safety features in this home?
The home includes deadbolt locks, smoke detectors in hallways, fire extinguisher and plenty of exterior lighting.

Where exactly is the home?
To protect safety and privacy, detailed directions and information will be provided to you prior to your arrival, along with access information. Google maps says the Plaza is a 10 minute walk, so very easy access to the shops, restaurants, galleries and museums.

What if I need to cancel?
We offer a 100% refund if you cancel at least 30 days before check-in. There is a 50% refund (minus the service fee) if you cancel at least 14 days before check-in. Please note that there is no refund if you cancel less than 14 days before check-in.



Privacy Policy

Introduction
We are committed to protecting your personally identifiable information. This page describes our privacy policy. By visiting Company’s website, you accept the practices described in this Privacy Policy.

Personal Information Gathered By Company
We are the sole owner of the information collected on the site such as names and e-mail addresses. Information is collected by way of contact forms. We will not sell, share, or rent this information to others except as provided for herein. We receive and store any information you enter on this web site or give us in any other way. You may choose not to provide certain information, but may not be able to rent this home. We may use the information that you provide for such purposes as responding to your requests, customizing our services, improving future services, improving our website, and communicating with you.

When visiting this site, the IP address you use to access the site will be logged along with the dates and times of access. This information is used purely to analyze trends, obtain statistical data, administer the site, track users/members movement and gather broad demographic information for internal use. It is important to note that recorded IP addresses are not linked to or connected to personally identifiable information.

We may also receive and store certain types of information when you interact with us. For example, like many web sites, we may use “cookies” to obtain certain types of information when your Web browser accesses this site.

Use of Personal Information: We may use your personal information to provide information and/or follow up with you about the rental of this vacation home; to advise you of changes to the home or our policies; to alert cleaning/services staff of your stay; and to review, track and detect for fraud.

In addition, we reserve the right to use Your information for any lawful purpose, including but not limited to, the use of de-identified personal information for Company’s own research and marketing purposes.

Cookies
Cookies are alphanumeric identifiers that are transferred to your computer’s hard drive through your Web browser to enable us to recognize your browser and to provide certain features and improve our business.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons by changing the add-on’s settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of this site’s features, we recommend that you leave them turned on. Blocking or rejecting our cookies may prevent you from using the full services provided by this website

Information Sharing
We take our guests’ privacy very seriously. Information about our guests is an important part of our business, and we never share or sell it to others except with those who may provide essential or requested services for the home and/or your stay. Examples include but are not limited to cleaning services, repair services, delivery services, sending postal mail and e-mail, analyzing data, providing marketing or website assistance, providing search results and links (including paid listings and links), providing technical support, processing credit card payments and providing customer service. They have access only to the personal information needed to perform their functions.

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Company, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Cooperation with Law Enforcement
We will cooperate with law enforcement, private-party litigants, and others seeking information about our end users to the extent required by applicable law. Examples of such cooperation include compliance with discovery requests, subpoenas, court orders and writs.

Information Security
We make every effort, within reason, to protect the security of the information you provide on this website. Any purchases that may be made directly from Company for registrations, donations, products or services will be processed through a third party processor that complies with official PCI Security Standards for your protection.

Process to Review and Make Changes to Personal Information
You can always choose not to provide information, even though it might be needed or required to register, make a purchase or to take advantage of our services.

Terms Of Use, Notices, and Revisions
If you choose to visit our web site, your visit and any dispute over privacy is subject to this Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of California.

It is your responsibility to review this document periodically for changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account with Us.

Information You Give Us
You provide personal information when you register, search, post, rent, buy or communicate with us. As a result of those actions, you might supply us with such information such as your name, address, phone numbers, and e-mail addresses.

Automatic Information
Examples of the information we may collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password strength; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase or payment history; the full Uniform Resource Locator (URL) clickstream to, through, and from our Website, including date and time; cookie number; profiles, people, terminology, or specific details such as location, etc. you viewed or searched for; and the phone number you used should you contact us. We may also use browser data such as IP Addresses, cookies, Flash cookies (also known as Flash Local Shared Objects), or similar technologies on certain parts of our Website for fraud prevention, analytics review and other purposes. During some visits we may use software tools and technologies to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.